CUSTOMER CARE

 

Have any questions or concerns?

We're always here to help

 

send us an email to:

contact@phase33.co.uk

 

 

 

 

RETURNS - FASTER THAN A HARE

 

All items undergo a Quality Assurance check before they are sent out. Both functionality and strength of materials are tested. Images of each individual product are taken before they are sent out as a record and to ensure a high standard product has been delivered

 

If you would like to return an item, or the item is damaged please contact Phase33 on the above email with your reason for return. You have 14 days to return an item starting from the date of recieving it.

 

 

 

CONDITION OF PRODUCTS

 

Items that are returned in the same condition as they were when sent out will recieve a full refund. This does is not include return postage costs

 

Items that have been damaged by you will not recieve a refund. Please enquire using the above email address for instructions. This is resolved on a case by case basis. Phase33 have the right to refuse refunds. It is important that you do not return the item before contacting us, as we will not be able to return any items recieved*


If the product has a manufacturing defect, we will be happy to provide an exchange. This will be resolved on a case by case basis. Please email us on the above address explaining the issue. Attached photos would be helpful.

 

FAQ's

 

 

 

DO YOU PROVIDE INTERNATIONAL DELIVERY?

 

Please email us to find out if we deliver to your country, as we will try to accomodate every order. Extra posting charges may apply.

 

 

HAVE YOU RECEIVED MY RETURN?

 

Please allow up to 10 working days for your parcel to be returned to Phase33. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed. If you haven’t heard any communication from us after the 10 working day timescale, please contact our Customer Care Team with your order number and details of the items returned.